The law of 4 March 2002 on the rights of patients and on the quality of the health system (published in the Journal Officiel of 5 March 2002) defines the individual rights of the patient and the collective rights of users and associations. Respect for these rights is an obligation for the IHFB. Their principles count among its values.
The hospital patient’s charter
A charter for hospitalised children also exists. The paediatrics and neonatal service of the IHFB is committed to ensuring that its activities conform as closely as possible to the remit of this charter.
The charter of the child patient
Commission for Relations with Users and Quality of care (CRUQ)
This commission’s purpose is to ensure the respect of users’ rights and the improvement of the quality of the reception of patients and their loved ones as well as their care.
It eases procedures and ensures that these people can, if needed, express their grievances to hospital staff, hear their explanations and be informed of the followup given to their remarks.
The Commission can be advised in writing:
- directly by a user, a hospitalised patient or one of his or her circle,
- by the legal representative of the establishment.
Membership of the Commission:
the Director of the Institut hospitalier Franco-Britannique
an administrator of the Œuvre du Perpétuel Secours
a designated mediator who is a doctor or a deputy
a designated mediator who is not a doctor or a deputy
two representatives of designated users or two deputies
a representative of the the president of the Establishment Medical Commission
a representative of the nursing staff or a deputy
Apart from this commission, a complaint can also be expressed by mail to the director at the following address:
Monsieur le Directeur de l’Institut Hospitalier Franco Britannique
4 rue Kleber
92300 LEVALLOIS PERRET
The Regional Commission for Mediation and Compensation (C.R.C.I.)
Any person who considers that he or she is the victim of a prejudice resulting from an action of prevention, diagnosis or care, is entitled to complain directly to the Regional Commission for Mediation and Compensation (la Commission Régionale de Conciliation et d'Indemnisation).
The mission of this authority, created by the law of 4 March 2002, is to facilitate the amicable settlement of disputes arising from medical accidents, iatrogenic conditions and nosocomial infections as well as the settlement of other litigation between users and health professionals.